Shipping
What are the delivery charges?
Please check your order summary to understand the delivery charges for individual products.
It is possible that our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Product’s availability
- The destination to which you want the order shipped to.
Are there any hidden costs (sales tax, octroi etc) on items sold by pristinepearl.com?
There are NO hidden charges when you make a purchase on pristinepearl.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times of the product you are interested in. Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s time-to-deliver in your location.
Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.
Products cannot be shipped to my area. Why?
Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.
If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
Why is the CoD option not offered?
At this time pristinepearl.com does not provide CoD option.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible pristinepearl.com will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through pristinepearl.com,
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for us to investigate.
What do the different tags like “In Stock”, “Available” mean?
‘In Stock’
For items listed as “In Stock“, we will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
‘Out of Stock‘
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned.
‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
Does pristinepearl.com deliver internationally?
As of now, pristinepearl.com doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.